At Stesanor, we are committed to providing high-quality services that support and empower businesses. We take pride in our ability to deliver professional solutions in merchant account approvals, rate comparisons, funding assistance, and business idea support.
We understand that in some cases, clients may wish to inquire about refunds. Please review the terms of our refund policy below to ensure transparency and clarity in our service relationship.
Eligibility for Refunds
Clients may request a refund only if Stesanor has failed to deliver the core service that was paid for, and at least 30 days have passed since the date of payment. This applies when:
- The service was not initiated or completed by our team after 30 days.
- You have met all the necessary conditions and documentation requirements on your part.
- There is no active or pending service action on your account.
Important Conditions
Please note the following important points regarding our refund policy:
Clients are not eligible to request a refund within the first 30 days following payment. This period is necessary to allow for proper assessment, execution, and coordination of the service provided.
Refunds will not be issued if the client chooses to cancel the service without a valid reason or simply changes their mind. Once a service has been initiated, resources and time have already been allocated toward the project.
Stesanor is not liable for delays or non-performance resulting from force majeure events, including but not limited to:
- Banking service delays
- Regulatory changes
- Acts of nature or third-party disruptions
Refunds will not be granted under such conditions.
Our Commitment to You
At Stesanor, customer satisfaction is our priority. While we cannot guarantee refunds outside of these clearly defined conditions, we strive to deliver exceptional service and proactive communication at every step of your journey with us.
Our team works diligently to:
- Guide you through the process with expert support
- Provide timely updates on your application or service progress
- Address your concerns with professionalism and care
We strongly encourage clients to reach out to us if they experience delays or have questions regarding their service status. In most cases, challenges can be resolved without the need for cancellation or refund.
How to Request a Refund
If you believe you are eligible for a refund based on the criteria above, please follow these steps:
- Contact our support team via email at [support@stesanor.com] with your service details and reason for the refund request.
- Include documentation or proof of unmet service delivery after 30 days.
- Allow our team up to 5 business days to review and respond to your request.
Approved refunds will be processed within 7–10 business days via the original payment method, unless otherwise agreed upon.
Need Help or Have Questions?
We’re here to help. If you’re experiencing any issues or delays, we encourage you to contact us first. Our goal is to resolve concerns quickly and continue delivering the value you deserve.
Stesanor LLC reserves the right to modify this Refund Policy at any time. Updated policies will be posted on this page and will go into effect immediately.